Welcome to Healthwatch East Sussex
Healthwatch East Sussex gather people’s views of health and social care services in the county and make sure they are heard by the people in charge.
The people who fund and provide services have to listen to you, through us. So, whether you have had a good or bad experience, your views can help to make changes to services in East Sussex.
Our work covers all areas of health and social care. This includes GPs, hospitals, dentists, care homes, pharmacies, opticians and more. Join the conversation by sharing your experience or take a look at how you can get involved.
We also provide a free information and signposting service to help people access, understand, and navigate the health and care in East Sussex.
More information can be found by clicking here or calling our enquiries line on 0333 101 4007.
Feedback Centre for Health and Care services
Our Feedback Centre provides a unique opportunity for you to tell us, providers and the public your experience of using health and care services in East Sussex.
We want to hear whether your experience has been good, bad or indifferent.
We use your reviews to understand where services are working well, and where they can be improved.
Visit the Feedback CentreYoung Healthwatch
Young Healthwatch East Sussex is a youth voice group set up to shine a spotlight on the health and care issues that face children and young people across our county.
We combine traditional youth work practices with creativity, technology, and youth leadership, to create an exciting and engaging program for local young people to act as community ambassadors and support our projects and campaigns on children and young people’s health topics.
Read moreLatest Reviews
Latest News
Share your views on Memory and Dementia Assessment Services Survey
What are Memory Assessment Services? Diagnosing dementia accurately and early helps to ensure that people can access the treatment, support … Read more
A new provider for Non-Emergency Patient Transport in Sussex
Following a detailed procurement process including robust and thorough validation checks, NHS Sussex has appointed ERS Transition Limited, trading as … Read more
Share your views on Memory and Dementia Assessment Services Survey
What are Memory Assessment Services? Diagnosing dementia accurately and early helps to ensure that people can access the treatment, support … Read more
Our reports
In October 2023, Young Healthwatch East Sussex (HWES) undertook an ‘Enter and View’ review of the Paediatric Department at The Conquest Hospital in Hastings, operated by East Sussex Healthcare NHS Trust (ESHT).
As part of the process, we also undertook a ’15 steps challenge’ to understand what service users and carers experience when they first arrive in a healthcare setting.
In February 2024, Healthwatch East Sussex (HWES) undertook an ‘Enter and View’ review of the Community Diagnostic Centre (CDC) in Bexhill, operated by East Sussex Healthcare NHS Trust (ESHT) to investigate the on-the-ground experiences of patients and staff.
As part of the process, we also undertook a ’15 steps challenge’ to understand what service users and carers experience when they first arrive in a healthcare setting.
Setting up Community Diagnostic Centres (CDCs) is a flagship policy for the NHS and crucial part of the Elective Care Recovery Plan. CDCs aim to transform diagnostics in England by reducing the pressure on acute services, ringfencing resources for elective diagnostics, and increasing diagnostic capacity.
In March 2024, the three local Healthwatch in Sussex sought experiences of Hospital ‘Patient Advice and Liaison Services’.
PALS provides a point of contact for patients, their families and their carers. They offer confidential advice, support and information on health-related matters.