Welcome to Healthwatch East Sussex
Healthwatch East Sussex gather people’s views of health and social care services in the county and make sure they are heard by the people in charge.
The people who fund and provide services have to listen to you, through us. So, whether you have had a good or bad experience, your views can help to make changes to services in East Sussex.
Our work covers all areas of health and social care. This includes GPs, hospitals, dentists, care homes, pharmacies, opticians and more. Join the conversation by sharing your experience or take a look at how you can get involved.
We also provide a free information and signposting service to help people access, understand, and navigate the health and care in East Sussex.
More information can be found by clicking here or calling our enquiries line on 0333 101 4007.
Feedback Centre for Health and Care services
Our Feedback Centre provides a unique opportunity for you to tell us, providers and the public your experience of using health and care services in East Sussex.
We want to hear whether your experience has been good, bad or indifferent.
We use your reviews to understand where services are working well, and where they can be improved.
Visit the Feedback CentreYoung Healthwatch
Young Healthwatch East Sussex is a youth voice group set up to shine a spotlight on the health and care issues that face children and young people across our county.
We combine traditional youth work practices with creativity, technology, and youth leadership, to create an exciting and engaging program for local young people to act as community ambassadors and support our projects and campaigns on children and young people’s health topics.
Read moreLatest Reviews
Latest News
Business Support Officer
Working pattern: part time – 28hrs a week Salary: £28,815 – £30,973 pro rata dependant on experience. (Actual salary £22,572 … Read more
Pharmacy opening times: Easter Bank Holiday 2023
In your preparations for the Easter Bank Holiday weekend, don’t forget to order any repeat medications in good time, … Read more
Decision on future location of very specialist children’s cancer treatment centre
At the end 2023 we shared a consultation being held by NHS England (London and South East regions) about … Read more
Our reports
Each quarter we draw together public and patient experiences of health and care shared with us via enquiries to our Information & Signposting service, reviews on our Feedback Centre, public events and through our community and professional networks.
This document is a summary of the things we have heard about health and care, the issues we are monitoring and the actions we are taking.
Your experiences of ‘Patients Know Best’
In February 2024, the three local Healthwatch in Sussex sought people’s experiences of ‘Patients Know Best’ through a short web-based poll.
Patients Know Best is designed to create a single secure Personal Health Record where health/social care providers bring together patient information in one place. Patients can then access correspondence, test results and other features.
‘You Said – We Did’ – February 2024
We regularly review the experiences you told us through public events, surveys, Feedback Centre and Information & Signposting enquiries.
Healthwatch uses your feedback with health and care decision-makers to seek a positive difference, and this document sets out the issues you raised and any changes you have helped us to deliver during February 2024.