Havens Health / Meridian Surgery
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Based on 172 reviews
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Reviews (172)
Disorganised, rudderless, hopeless - I could
August 4, 2021
After redialing the contact number 177 times, then sufferings 20 minutes on hold to be told "no appointments phone at 2pm" when I just needed a GP to actually do their job and actually look at a blood test. They had obviously glanced at it and missed an important item further in. Finally got the person to "Task" the GP concerned. Nothing... Phone next day (repeat above telephone experience) to be told, "no, no tasking registered". Text received today along the lines of "whoops, your right, sorry about that"... This is not good enough and, unfortunately not unusual. I had a long conversation with the practice manager just under five months ago and was assured "things would get better". Today nothing has got better, worse but not better. Just how long do we have to wait until we have a surgery that is fit for purpose? It most definitely not fit for purpose now.
"Action plan" not happening.
August 3, 2021
I share the experience and views of all the posters here. But on top of that is the concern that absolutely nothing is happening to put it right. The Commissioning Group released a statement in December 2020 welcoming the new (non existent) telephone system.
Disgusted waited 3 weeks for phone call
July 22, 2021
Whilst having blood test nurse noticed bumps on top of head took photos to send to doctor waited over three weeks for phone call to be told THINKS lump could be cancerous(didn’t ask me to come in to check) just prescribed some cream.Surely they can’t be that busy absolutely disgusted.
Neglected patients
July 9, 2021
We ended up in a&e after 4 weeks of trying to get treatment at this surgery for a problem that they could have dealt with. There telephone manner is rude and totally inadequate. They blatantly refused to help us and just kept saying try tomorrow despite us saying it was an emergency.
Neglected patients
July 9, 2021
We ended up in a&e after 4 weeks of trying to get treatment at this surgery for a problem that they could have dealt with. There telephone manner is rude and totally inadequate. They blatantly refused to help us and just kept saying try tomorrow despite us saying it was an emergency.
Much improved
June 29, 2021
Have had a recurring issue and have been able to submit samples and get results back quickly including consultation calls with GP's / paramedic practitioners.
Only queued 8mins tonight for phone to be answered which is much improved
Only queued 8mins tonight for phone to be answered which is much improved
Not sufficient doctors for number of patients
June 10, 2021
Very difficult to get through on telephone. The receptionists nurses and doctors do their very best in the most difficult of situations. The population here in Peacehaven is increasing rapidly and there are not sufficient doctors to attend to our needs.
Unable to get through by phone,
May 14, 2021
Lifes being put at risk. No appointments unable to get though by phone 100 to 200 calls in one morning and still no answer
Not fit for purpose
May 14, 2021
Can never get through on the phone, doesn't matter what day/time you call it is impossible to get any access to health care. If you try to go to the surgery you are just turned away to told to keep calling. It is disgraceful, my family literally has no access to medical care and there are no they gps in the area.
Still not enough staff!
May 14, 2021
I do not understand how such a large medical centre such as that cannot cope with patient demand.