Healthwatch East Sussex Quarter 4 Report – January to March 2025

Report - 2 May 2025

This quarterly report highlights how we have listened to the voices of the public, patients and partners and used people’s feedback, experiences and preferences to help shape health and social care in East Sussex from January – March 2025.

This report summarises the activity, publications and impact delivered by Healthwatch East Sussex last quarter.

Highlights from this quarter

During Quarter 4 we:  

  • won a national impact award alongside our colleagues from Healthwatch in Sussex, for our work on Non-Emergency Patient Transport Services (NEPTS).  
  • published our report on HMP Lewes residents’ experiences of health and care services which outlined what we heard through our engagement with residents from July to November 2024.
  • shared the findings from our 2024 survey about the cost of living with the East Sussex Financial Inclusion Steering Group this quarter.  
  • held an event bringing stakeholders from the Rye area together to hear what has been done since our 2023 Rye Listening Tour.  
  • contributed to strategy sessions informing the shared delivery plan, which steers health and care services in East Sussex. We emphasised the importance of public and patient involvement in designing, delivering and monitoring local healthcare services.

Who we share our report with

Our quarterly report will be shared with Healthwatch England, East Sussex County Council as the commissioners of the local Healthwatch service, and with a range of our statutory and voluntary sector partners across East Sussex.

Electronic copies of the report are available via the link below.

Tell Us Your Experiences

Please tell us your experiences of local health and care services via our Feedback Centre and let us know how this has been for you.

We want to hear if your experience has been good, bad or indifferent.

Help and support with Health and Care

If you need help or support related to health or care, then please contact our Information & Signposting Service via

0333 101 4007 or enquiries@healthwatcheastsussex.co.uk

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