Healthwatch East Sussex Quarter 3 Report – October to December 2025

Report - 4 February 2026

This quarterly report highlights how we have listened to the voices of the public, patients and partners and used people’s feedback, experiences and preferences to help shape health and social care in East Sussex from October to December 2025.

This report summarises the activity, publications and impact delivered by Healthwatch East Sussex last quarter.

Highlights from this quarter

During quarter 3:  

  • We received a Special Recognition Award at the East Sussex Partners in Care 2025 Care Awards. The award honoured the collective contribution of our Healthwatch team and the outstanding dedication of our volunteers in championing patient voice in healthcare over the past 12 years.
  • We delivered workshops at the University of Brighton to around 100 nursing students. During the workshops, we explained the role and remit of Healthwatch and the importance of patient involvement and patient experience in improving services, including how clinicians could gather and use this information.
  • Healthwatch volunteers and staff participated in the annual Patient Led Assessment of the Care Environment (PLACE) visits to hospitals and hospices across East Sussex. Healthwatch representatives commented on their experience of the care environments from a patient point of view, supporting health staff to identify areas for future investment in their buildings. In total, Healthwatch volunteers contributed 195 hours of unpaid work towards PLACE.
  • After publishing our Community Pharmacy in Hastings report, we met with NHS Sussex to identify how our recommendations could be implemented, including improving the physical accessibility of pharmacies; increasing the profile and clarity of information on Pharmacy First; and ensuring that accessible information for those with additional communication needs is provided in pharmacies.

Who we share our report with

Our quarterly report will be shared with Healthwatch England, East Sussex County Council as the commissioners of the local Healthwatch service, and with a range of our statutory and voluntary sector partners across East Sussex.

Electronic copies of the report are available via the link below.

Tell Us Your Experiences

Please tell us your experiences of local health and care services via our Feedback Centre and let us know how this has been for you.

We want to hear if your experience has been good, bad or indifferent.

Help and support with Health and Care

If you need help or support related to health or care, then please contact our Information & Signposting Service via

0333 101 4007 or enquiries@healthwatcheastsussex.co.uk

Downloads

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Healthwatch East Sussex Quarter 3 Report – October to December 2025
Download (PDF 1.29 MB)

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