HWiS Poll Results May 2026: Experiences of accessing Musculoskeletal (MSK) services in Sussex
Healthwatch in Sussex (HWiS) sought people’s experiences of accessing Musculoskeletal (MSK) services and what works well and what could be better.
162 people from across Sussex shared their views with us.
We heard:
- 51.9% (83) respondents had been referred to the MSK Services by their GP, 38.8% (62) responders were self referred.
- 14.7% (23) respondents were very satisfied compared to 26.9% (42) respondents who were very dissatisfied with the waiting time between referral and treatment.
- 34.1% (54) respondents were very satisfied compared to 12.6% (20) respondents who were very dissatisfied with the quality of treatment or care received.
Public feedback
From the comments received, what one change would improve MSK services for you?
“Shorter waiting times.”
“More accessible services.”
“All options discussed not just physio.”
“Self-referral process too long.”
“Listening to patients better.”
“Communication between all services.”
Downloads
Remember you can share your experiences of health or care services at any time via our Feedback Centre - it only takes three minutes.
If you have any further questions or feedback about any other health or care service, you can contact our Information and Signposting service via enquiries@healthwatcheastsussex.co.uk or 0333 101 4007.
