‘You Said – We Did’ – October 2023

Our activity in October

You Said:

We heard from more people with complex personal and health circumstances who often require support to navigate and communicate with multiple agencies to ensure their needs are met.

We Did:

We told our NHS Sussex and Adult Social Care colleagues about the challenges some people are facing, especially where needs are complex and require support outside of leaving feedback or making a complaint e.g. dementia, hearing impairment.

You Said:

We received several enquiries from people who had been unable to find a COVID-19 vaccination session in their local area, despite having received an invitation to have the vaccine.

We Did:

We contacted the NHS Sussex Vaccinations Team and shared their response with enquirers. We also shared information on GP-led vaccination clinics and the phone number for the Sussex COVID Vaccination Helpdesk.

You Said:

We heard from an individual who had been advised they needed a Fast Track assessment for Continuing Healthcare (CHC) but did not know how to access this service.

We Did:

We provided information on the Fast Track Patient Pathway for CHC, including a Patient Information Leaflet, which included eligibility criteria and the referral process.

You Said:

We received a request from a local VSCE volunteer supporting asylum seekers to ask if they are eligible for free hearings aids via the NHS?

We Did:

We responded advising that NHS information suggests that they are free via the NHS if recommended by a specialist. We also provided links to the NHS webpage on hearing aids.