News and reports

In April 2024, the three local Healthwatch in Sussex sought experiences of the Memory Assessment Service (MAS).

The Memory Assessment Service undertakes assessments of memory problems (including diagnosis of dementia) via a thorough review of cognition and effects on functioning.

We regularly review the experiences you told us through public events, surveys, Feedback Centre and Information & Signposting enquiries.

Healthwatch uses your feedback with health and care decision-makers to seek a positive difference, and this document sets out the issues you raised and any changes you have helped us to deliver during April 2024.

We regularly review the experiences you told us through public events, surveys, Feedback Centre and Information & Signposting enquiries.

Healthwatch uses your feedback with health and care decision-makers to seek a positive difference, and this document sets out the issues you raised and any changes you have helped us to deliver during March 2024.

In October 2023, Young Healthwatch East Sussex (HWES) undertook an ‘Enter and View’ review of the Paediatric Department at The Conquest Hospital in Hastings, operated by East Sussex Healthcare NHS Trust (ESHT).

In February 2024, Healthwatch East Sussex (HWES) undertook an ‘Enter and View’ review of the Community Diagnostic Centre (CDC) in Bexhill, operated by East Sussex Healthcare NHS Trust (ESHT) to investigate the on-the-ground experiences of patients and staff.

In March 2024, the three local Healthwatch in Sussex sought experiences of Hospital ‘Patient Advice and Liaison Services’.

PALS provides a point of contact for patients, their families and their carers. They offer confidential advice, support and information on health-related matters.

We regularly review the experiences you told us through public events, surveys, Feedback Centre and Information & Signposting enquiries.

Healthwatch uses your feedback with health and care decision-makers to seek a positive difference, and this document sets out the issues you raised and any changes you have helped us to deliver during February 2024.

Each quarter we draw together public and patient experiences of health and care shared with us via enquiries to our Information & Signposting service, reviews on our Feedback Centre, public events and through our community and professional networks.

This document is a summary of the things we have heard about health and care, the issues we are monitoring and the actions we are taking.

In February 2024, the three local Healthwatch in Sussex sought people’s experiences of ‘Patients Know Best’ through a short web-based poll.

Patients Know Best is designed to create a single secure Personal Health Record where health/social care providers bring together patient information in one place. Patients can then access correspondence, test results and other features.

Throughout September 2023, Healthwatch East Sussex conducted various activities to engage with people from Rye and the surrounding villages to hear their experiences of health and social care.

As part of our activity, Healthwatch staff and volunteers carried out a ‘mystery shopping’ exercise of six GP surgery websites in and around Rye. This report summarises our findings and recommendations.

Throughout September 2023, Healthwatch East Sussex conducted various engagement activities to engage with people from Rye and the surrounding villages to hear their experiences of health and social care.

As part of our activity, we conducted ‘Enter and View’ visits at 19 care homes settings across Rye and Rother District. This report summarises our findings and recommendations.

Throughout September 2023, Healthwatch East Sussex conducted various engagement activities to engage with people from Rye and the surrounding villages to hear their experiences of health and social care. As part of our activity, we also conducted Enter and Views at various care homes and carried out a mystery shop of GP surgery websites in and around Rye.