News and reports

Each month we feedback on the themes and issues people have contacted us about. We share this information with you and with Health and Care providers to help develop and improve services.

Our monthly report provides an overview of the enquiries that we have received via our Information & Signposting service, as well as the reviews that have been left on our Feedback Centre.

Our 2022 Annual Event ‘Health and Social Care in East Sussex: Towards the new normal’ was held at Uckfield Civic Centre in July 2022.

This report provides a brief summary of the event, with a particular focus on the points raised during the table discussions and participant’s consideration of the future of health and care in East Sussex.

During June and July 2022, Healthwatch staff and volunteers undertook engagement ‘roadshows’, attending a number of community events and venues across East Sussex, often alongside our NHS colleagues.

We wanted to identify if health and care services are doing enough to listen to the public and patients, explore how they gather feedback and identify what could be improved so patients feel confident that their issues are heard and acted on. Our report sets out what people told us.

Each month we feedback on the themes and issues people have contacted us about. We share this information with you and with Health and Care providers to help develop and improve services.

What have been your experiences of using NHS 111? We asked the public in East Sussex this question and made visits to NHS 111 call centres to better understand how they operate.

How was your experiencing of accessing GP led services during the pandemic? We asked patients in Sussex this question. Read what you told us, what staff working in GP practices said, and NHS Sussex’s plans for improving access

Each month we feedback on the themes and issues people have contacted us about. We share this information with you and with Health and Care providers to help develop and improve services.

We are delighted to share our Annual Report which provides a snapshot of our achievements during 2021-22, and our work in ensuring that your voice and experience shapes health and social care in East Sussex.

Each month we feedback on the themes and issues people have contacted us about. We share this information with you and with Health and Care providers to help develop and improve services.

During December 2021, volunteers aged between 13 and 17 from our Young Healthwatch undertook a mystery shopping exercise in December 2021, looking at the East Sussex Child and Adolescent Mental Health Services (CAMHS) website through the lens of young patients seeking help for mental health concerns.

Young Healthwatch have been talking to local young people across East Sussex about their views and experiences of the COVID-19 vaccination programme, developing key findings and linked recommendations for those co-ordinating and delivering these services locally.

During late 2021, Healthwatch East Sussex undertook a public survey of East Sussex residents experiences of dental services in East Sussex since March 2020, as well as a Mystery Shopping exercise to explore which practices in the county were accepting NHS patients at that time.