Share your experiences of Non-Emergency Patient Transport Services (NEPTS)
We want to hear your experience(s) of using Non-Emergency Patient Transport Service (NEPTS) in Sussex.
NEPTS takes eligible people to medical appointments and home again.
We want to hear:
- your experience of applying to NEPTS and booking a journey
- whether NEPTS meets your needs and expectations
- any changes you’d like to see to make the service better
Your views and ideas for improvement will be collated and shared anonymously with the provider of the service.
Complete our survey
Please spend 15 minutes to complete their survey so they can hear how things are for you. All feedback is stored anonymously.
At the end of the survey, you can enter a prize draw to win one of five £25 gift vouchers for taking part.
You can download a hard copy of the survey here, please return it to our freepost address
The survey closes on 30th November 2025.
Feedback and further support
If you require support or can offer feedback on any other health or care service that you have used, please contact Healthwatch:
Brighton and Hove: office@healthwatchbrightonandhove.co.uk
East Sussex: enquiries@healthwatcheastsussex.co.uk
West Sussex: helpdesk@healthwatchwestsussex.co.uk
