‘You Said – We Did’ June 2025

Our activity in June 2025 included:

You Said

A person eligible for non-emergency hospital transport (NEPTS) contacted us because they had been told by the NEPTS provider that they were at ‘full capacity’ and could not book transport for their upcoming surgery.

We did

We escalated this to the service commissioner (NHS Sussex) who confirmed capacity issues continue to affect patient access. We provided the enquirer with information about alternative transport options including reimbursement via the NHS Travel Costs Scheme .

You Said

Someone reached out to us as they couldn’t find the contact details of the social prescribing service provided in the Wealden area.

We did

We provided contact details of Age UK East Sussex who work in partnership with GPs to provide non-medical support to older people and their carers across Lewes, the Havens and Wealden. 

You Said

We were telephoned by someone looking for guidance as they started the process of finding residential care for a loved one with advanced dementia. 

We did

We shared resources from Age UK and the Alzheimer's Society. We signposted to support from the Carers Trust and Care for the Carers.  We explained how to access a financial, needs and carers assessments from Adult Social Care. We explained how to find local care home reviews online.

You Said

An individual told us they had been ‘deregistered’ as an NHS patient at a dental practice.  They wanted to know whether this was permitted and what their options for dental care were now.

We did

We explained that unlike registering with a GP, patients do not have the same right to permanent registration with a dental practice. We provided information about how to find an NHS dentist and the Sussex Dental Helpline for routine and urgent care.