September 2025: You said, we did

We regularly review the experiences you share with us at public events, via surveys, Feedback Centre and Information & Signposting enquiries.

Healthwatch uses your feedback with health and care decision-makers to seek a positive difference, and this document:

• summarises what we have heard via our Information and Signposting service, and from our engagement work this month
• explains how we have used your feedback about services and any changes you have helped us to deliver
• highlights key work we have been involved in

This month, we received 45 enquiries to our Information and Signposting service and engaged with 195 people through our outreach work.

We continued to hear about: difficulties and delays making a GP appointment, questions surrounding complaints processes, issues accessing Non-Emergency Patient Transport Services (NEPTS). 

New issues this month included: Dissatisfaction about strict NHS eligibility criteria for weight loss injections, long waits to be seen in secondary care, and a lack of regular reviews for chronic conditions. 

Read our full report below.