October 2025: You said, we did

Healthwatch uses your feedback with health and care decision-makers to seek a positive difference, and this document:

• summarises what we have heard via our Information and Signposting service, and from our engagement work this month
• explains how we have used your feedback about services and any changes you have helped us to deliver
• highlights key work we have been involved in

This month, we received 53 enquiries to our Information and Signposting service and engaged with 137 people through our engagement work.

We continued to hear about: Long waiting times for operations, difficulties making a GP appointment, problems with repeat prescriptions, and delayed cancer diagnoses. 

New issues this month included: Poor breastfeeding support for new mothers, difficulty accessing vaccinations for those eligible, issues booking blood tests requested via Right to Choose, and concerns around the use of Artificial Intelligence (A.I) in primary care. 

Read our full report below.