November 2025: You said, we did

Healthwatch uses your feedback with health and care decision-makers to seek a positive difference, and this document:

• summarises what we have heard via our Information and Signposting service, and from our engagement work this month
• explains how we have used your feedback about services and any changes you have helped us to deliver
• highlights key work we have been involved in

This month, we received 35 enquiries to our Information and Signposting service and engaged with 157 people through our engagement work.

We continued to hear about: difficulties making a GP appointment, dental practices no longer providing NHS services but offering private provision, issues accessing medications and delays for routine prescriptions.

New issues this month included: mixed experiences of people using digital tools to access services, lack of support for people with complex mental health needs, incomplete referrals from GPs to secondary care services, mixed experiences of patients attending A&E.

Read our full report below.