April 2026: You said, we did

Healthwatch uses your feedback with health and care decision-makers to seek a positive difference, and this document:

• summarises what we have heard via our Information and Signposting service, and from our engagement work this month
• explains how we have used your feedback about services and any changes you have helped us to deliver
• highlights key work we have been involved in

This month, we received 44 enquiries to our Information and Signposting service and engaged with 60 people through our engagement work.

We continued to hear about: long waits for GP appointments, challenges with telephone appointments, disjointed communication between primary and secondary care, limited parking when attending healthcare appointments.

New issues this month included: delays for complaint responses, the unsettling and detrimental impact of service closures on patients,  long waits for care packages, difficulties transferring patient records from one hospital trust to another. 

Read our full report below.