May 2026: You said, we did

Healthwatch uses your feedback with health and care decision-makers to seek a positive difference, and this document:

• summarises what we have heard via our Information and Signposting service, and from our engagement work this month
• explains how we have used your feedback about services and any changes you have helped us to deliver
• highlights key work we have been involved in

This month, we received 50 enquiries to our Information and Signposting service and engaged with 232 people through our engagement work.

We continued to hear about: parking problems when attending healthcare and hospital appointments, difficulties and delays booking GP appointments as well as lack of availability for telephone consultations, perceived inaccuracies in patient records and long waits for complaint resolutions. 

New issues this month included: issues with Right-to-Choose referrals to secondary care services, penalty charges for mistakenly accessing free NHS dentistry, queries about how to obtain mobility assessments and equipment, and a lack of understanding and support from healthcare staff for neurodivergent patients.

Read our full report below.