June 2026: You said, we did

Healthwatch uses your feedback with health and care decision-makers to seek a positive difference, and this document:

• summarises what we have heard via our Information and Signposting service, and from our engagement work this month
• explains how we have used your feedback about services and any changes you have helped us to deliver
• highlights key work we have been involved in

This month, we received 50 enquiries to our Information and Signposting service and engaged with 91 people through our engagement work.

We continued to hear about:

• issues relating to NHS complaints handling
• difficulties with booking GP appointments, including online systems reaching capacity
• frustration at the 8am rush to request a GP appointment

New issues this month included:

• a perceived lack of GPs with diabetes specialism and a lack of support for diabetic patients
• issues with the quality and cost of home care services
• non-emergency patient transport service not turning up
• complaints about NHS mental health services.

Read our full report below.