October 2026: You said, we did
We regularly review the experiences you share with us at public events, via surveys, our Feedback Centre and Information & Signposting enquiries.
Healthwatch uses your feedback with health and care decision-makers to seek a positive difference, and this document:
- summarises what we have heard via our Information and Signposting service, and from our engagement work this month
- explains how we have used your feedback about services and any changes you have helped us to deliver
- highlights key work we have been involved in
This month, we received 54 enquiries to our Information and Signposting service and engaged with 60 people through our outreach work.
We continued to hear about:
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Long waiting times for secondary care appointments
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GP practices limiting access methods to requesting appointments
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Inaccuracies in patient medical records
New feedback themes this month included:
- NHS dental appointments being cancelled at short notice due to dentists using up all their allocated NHS funding
- Enquiries regarding vaccinations including the provision for housebound patients and those unable to have the Moderna Covid-19 vaccine
- Concerns about the use of Artificial Intelligence (AI) within the NHS
Read our full report below.
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October 2026: You said, we did
Have you recently used a health or care service in East Sussex?
Please tell us your experiences of local health and care services via our Feedback Centre and let us know how this has been for you.
Help and support with Health and Care
If you need help or support related to health or care, then please contact our Information & Signposting Service via
0333 101 4007 or enquiries@healthwatcheastsussex.co.uk
