Update since our review of Non-Emergency Patient Transport

Healthwatch in Sussex delivered a project to learn about patient's experiences of using Non-Emergency Patient Transport Service since the 1st April 2025, when the EMED group took over the delivery of the Sussex contract. Read our report and recommendations.

Since then, we have met with EMED, the service provider, to discuss progress made on meeting our recommendations for service improvements. You can read about these below.

The latest response is welcomed, as it shows a continued focus by EMED to improving the NEPTS service. It does not address all of our recommendations and we will continue to monitor NEPTS and engage with both EMED and commissioners of the service to ensure that people’s experiences are brought to their attention.