What we heard in Quarter Three 2022-23

From these, we identify the services that people have commented on, the key themes and experiences we have heard and provide an overview of how we have used this information to help inform changes.

We share this information with you and with Health and Care providers to help develop and improve services.

This quarter we heard:

• that dentistry remains a key cause of concern for many local people, with people reporting that they were unable to find NHS dentists accepting new patients, despite extensive searching.
• from people wanting support with complaints about their experiences of using local Hospital services.
• people in East Sussex have expressed ongoing frustration with the accessibility of GP appointments, but highlighting some positive experiences when they were able to access services.
• about a lack of clarity in appropriate advocacy support with needs falling between NHS and Care eligibility requirements.
• concerns around delays and cancellations for hospital procedures, as well as variable quality of care and treatment and poor communication in some instances.
• positive examples highlighted pharmacy staff giving prompt, friendly and useful advice.