‘You Said – We Did’ – February 2024
Healthwatch uses your feedback with health and care decision-makers to seek a positive difference, and this document sets out the issues you raised and any changes you have helped us to deliver during February 2024.
Our activity in February
You Said:
We heard from an individual who has been suffering from long-term back pain but has been unable to get an appointment with their GP.
We Did:
We advised them that patients can now make a self-referral for physiotherapy services directly to the musculoskeletal (MSK) team. The physiotherapist should be able to refer on for further MSK treatment should it be necessary.
You Said:
We spoke to an individual with chronic obstructive pulmonary disease (COPD) who wasn’t using inhalers as often as they should as they were struggling to afford the prescription costs.
We Did:
We told them about the NHS Low Income Scheme, that helps to cover the cost of health care such as prescriptions, dental and eye care, and travel costs.
You Said:
We heard from an individual who wanted their contraceptive implant removed, and to discuss alternatives.
We Did:
We told them they could speak to their GP or access the East Sussex sexual health service free of charge, and shared details of how they could make contact.
You Said:
We heard from an individual not currently registered with a GP but wished to do so. They were also seeking mental health support. They had an HC2 form which entitles access, but it is out of date.
We Did:
We provided contact details of which GP to register with and explained the process. We shared details of Health in Mind and explained their services. We provided a link to enable renewal of the HC2 form.