News and reports

How was your experiencing of accessing GP led services during the pandemic? We asked patients in Sussex this question. Read what you told us, what staff working in GP practices said, and NHS Sussex’s plans for improving access

Each month we feedback on the themes and issues people have contacted us about. We share this information with you and with Health and Care providers to help develop and improve services.

We are delighted to share our Annual Report which provides a snapshot of our achievements during 2021-22, and our work in ensuring that your voice and experience shapes health and social care in East Sussex.

Each month we feedback on the themes and issues people have contacted us about. We share this information with you and with Health and Care providers to help develop and improve services.

During December 2021, volunteers aged between 13 and 17 from our Young Healthwatch undertook a mystery shopping exercise in December 2021, looking at the East Sussex Child and Adolescent Mental Health Services (CAMHS) website through the lens of young patients seeking help for mental health concerns.

Young Healthwatch have been talking to local young people across East Sussex about their views and experiences of the COVID-19 vaccination programme, developing key findings and linked recommendations for those co-ordinating and delivering these services locally.

During late 2021, Healthwatch East Sussex undertook a public survey of East Sussex residents experiences of dental services in East Sussex since March 2020, as well as a Mystery Shopping exercise to explore which practices in the county were accepting NHS patients at that time.

During October and November 2021, Healthwatch volunteers and staff reviewed all of the GP websites and out-of-hours phone messages across East Sussex for quality, clarity and presentation of information, with websites also assessed for ease of navigation.

Healthwatch in Sussex publish the final report ending our series nine of webinars capturing relatives and family carers experiences visiting their loved ones in care homes during the pandemic.

A new report from Healthwatch East Sussex reveals that four out of five of patients discharged from local hospitals last winter reported a positive experience, but there were some aspects of discharge that could be developed and improved.

Last year Healthwatch in Sussex undertook and published findings from our patient survey on Non-Emergency Patient Transport Services. We are now publishing an update on the impact our reports have had and the activity which has happened since they were released.

During a two-week period in August 2021, Healthwatch East Sussex undertook semi-structured interviews with 28 of the 42 residents living at Kendal Court at that time.