News and reports

We are delighted to share ‘The value of listening’, our Annual Report for 2023-24. It highlights how we have listened to the voices of the public, patients and partners and used people’s feedback, experiences and preferences to help shape health and social care in East Sussex, and across Sussex.

Healthwatch uses your feedback with health and care decision-makers to seek a positive difference, and this document sets out the issues you raised and any changes you have helped us to deliver during June 2024.

In June 2024, Healthwatch sought experiences of eConsult which is a free online platform that allows you to get help and advice from your NHS GP practice. You can use it to let a GP know about any symptoms, ask a question or follow up about something, either for your own health or on behalf of someone you care for.

In May 2024, Healthwatch in Sussex sought experiences of being seen by a Physician’s Associate.

A Physician Associate supports doctors in the diagnosis and management of patients. A detailed explanation of a Physician Associate is available on the NHS website.

We regularly review the experiences you told us through public events, surveys, Feedback Centre and Information & Signposting enquiries.

Healthwatch uses your feedback with health and care decision-makers to seek a positive difference, and this document sets out the issues you raised and any changes you have helped us to deliver during May 2024.

In April 2024, the three local Healthwatch in Sussex sought experiences of the Memory Assessment Service (MAS).

The Memory Assessment Service undertakes assessments of memory problems (including diagnosis of dementia) via a thorough review of cognition and effects on functioning.

We regularly review the experiences you told us through public events, surveys, Feedback Centre and Information & Signposting enquiries.

Healthwatch uses your feedback with health and care decision-makers to seek a positive difference, and this document sets out the issues you raised and any changes you have helped us to deliver during April 2024.

We regularly review the experiences you told us through public events, surveys, Feedback Centre and Information & Signposting enquiries.

Healthwatch uses your feedback with health and care decision-makers to seek a positive difference, and this document sets out the issues you raised and any changes you have helped us to deliver during March 2024.

In October 2023, Young Healthwatch East Sussex (HWES) undertook an ‘Enter and View’ review of the Paediatric Department at The Conquest Hospital in Hastings, operated by East Sussex Healthcare NHS Trust (ESHT).

In February 2024, Healthwatch East Sussex (HWES) undertook an ‘Enter and View’ review of the Community Diagnostic Centre (CDC) in Bexhill, operated by East Sussex Healthcare NHS Trust (ESHT) to investigate the on-the-ground experiences of patients and staff.

In March 2024, the three local Healthwatch in Sussex sought experiences of Hospital ‘Patient Advice and Liaison Services’.

PALS provides a point of contact for patients, their families and their carers. They offer confidential advice, support and information on health-related matters.

We regularly review the experiences you told us through public events, surveys, Feedback Centre and Information & Signposting enquiries.

Healthwatch uses your feedback with health and care decision-makers to seek a positive difference, and this document sets out the issues you raised and any changes you have helped us to deliver during February 2024.