Urgent Community Response Survey

In August 2024 Healthwatch East Sussex spoke to a small group of patients who had recently received care from ESHT’s Urgent Community Response (UCR) team. We asked them what they felt worked well with the service, and where they felt improvements could be made.

Patient feedback was mostly positive, with 100% of participants telling us they felt the UCR team treated them with dignity, care and respect, and 85% telling us that the service met their needs. Areas where patients felt the service could be improved focused on improving communication with patients, particularly about what would happen to patients once their package of care came to an end.

HWES provided ESHT with three recommendations around improving communication with patients, providing clear and concise information on what would happen when patients care package ended and ensuring that patients communication needs are taken into account when planning and delivering their care.

We hope to revisit our work around UCR services in the future to undertake a more thorough review of the service.

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Urgent Community Response Survey

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