News and reports

We are delighted to share ‘Unlocking the power of people-driven care’, our Annual Report for 2024-25. It highlights how we have listened to the voices of the public, patients and partners and used people’s feedback, experiences and preferences to help shape health and social care in East Sussex, and across Sussex.

From February to May 2025, Healthwatch talked to people in Hastings about primary care, social isolation, social determinants of health, and what supports their wellbeing.

In May 2025, Healthwatch in Sussex wanted to better understand the challenges carers face when accessing health and wellbeing services for their own health.

We regularly review the experiences you told us through public events, surveys, Feedback Centre and Information & Signposting enquiries.

Healthwatch uses your feedback with health and care decision-makers to seek a positive difference, and this document sets out the issues you raised and any changes you have helped us to deliver during May 2025.

During two phases of engagement in 2024, we heard from 358 people in the waiting rooms of Emergency Departments (ED) or Urgent Treatment Centres (UTC) at East Sussex hospitals, about the journey they had taken before attending.

In April 2025, Healthwatch in Sussex sought people’s experiences of satisfaction with their local NHS services. This included what services people felt most satisfied with and what services people felt most dissatisfied with.

We regularly review the experiences you told us through public events, surveys, Feedback Centre and Information & Signposting enquiries.

Healthwatch uses your feedback with health and care decision-makers to seek a positive difference, and this document sets out the issues you raised and any changes you have helped us to deliver during April 2025.

This quarterly report highlights how we have listened to the voices of the public, patients and partners and used people’s feedback, experiences and preferences to help shape health and social care in East Sussex from January – March 2025.

In March 2025, Healthwatch in Sussex sought people’s experiences of vaccinations and received 566 responses to our poll.

We regularly review the experiences you told us through public events, surveys, Feedback Centre and Information & Signposting enquiries.

Healthwatch uses your feedback with health and care decision-makers to seek a positive difference, and this document sets out the issues you raised and any changes you have helped us to deliver during March 2025.

In December 2024 Seven Healthwatch staff and 11 Volunteers undertook a Mystery Shopping exercise to identify the access channels currently available to patients at East Sussex GPs.

In January and February 2025 Healthwatch East Sussex undertook ‘Enter and View’ visits to 10 residential homes in East Sussex, talking to residents and staff about their experience of the ‘discharge to assess’ pathway.