Priority Services Register

News - 18 February 2026

If you, or someone you know are over the age of 60, have health or care needs, young children, or rely on medical equipment - you could be eligible for extra support during a power or water outage.

The Priority Services Register lets utility companies know you may need extra help, such as: 

  • priority updates
  • communication tailored to your needs e.g. Braille, textphone or translated information
  • emergency power for medical equipment
  • doorstep checks
  • bottled water supplies
  • a password to use when electricity or gas employees call or visit you – for your peace of mind

    It’s free to join. To find out more and see if you or someone you support are eligible: Call 0800 9987103 or click the button below. 

Priority Services Register

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