December 2025: You said, we did

Healthwatch uses your feedback with health and care decision-makers to seek a positive difference, and this document:

• summarises what we have heard via our Information and Signposting service, and from our engagement work this month
• explains how we have used your feedback about services and any changes you have helped us to deliver
• highlights key work we have been involved in

This month, we received 34 enquiries to our Information and Signposting service and engaged with 11 people through our engagement work.

We continued to hear about: long waits in A&E, difficulties booking face-to-face appointments with a GP, confusion over costs and remit of NHS dental provision, dissatisfaction with strict eligibility criteria for non-emergency patient transport. 

New issues this month included: lack of clarity about the definition of ‘housebound’ to access GP home visits, confusion about location of hospital outpatient clinics, lack of pathway and services for individuals with Avoidant/Restrictive Food Intake Disorder (ARFID).

Read our full report below.