January 2026: You said, we did

Healthwatch uses your feedback with health and care decision-makers to seek a positive difference, and this document:

• summarises what we have heard via our Information and Signposting service, and from our engagement work this month
• explains how we have used your feedback about services and any changes you have helped us to deliver
• highlights key work we have been involved in

This month, we received 38 enquiries to our Information and Signposting service and engaged with 83 people through our engagement work.

We continued to hear about: difficulties booking GP appointments, variances in adherence to the GP charter, dissatisfaction with long waits and care at A&E, delays to complaint responses, and obstacles to registering with a GP. 

New issues this month included: challenges with palliative care provision at home, administrative issues with referrals from GP to hospital, inaccuracies in patient medical records, and difficulties changing emergency contact details with services.

Read our full report below.