March 2026: You said, we did

Healthwatch uses your feedback with health and care decision-makers to seek a positive difference, and this document:

• summarises what we have heard via our Information and Signposting service, and from our engagement work this month
• explains how we have used your feedback about services and any changes you have helped us to deliver
• highlights key work we have been involved in

This month, we received 88 enquiries to our Information and Signposting service and engaged with 82 people through our engagement work.

We continued to hear about: long waits for GP appointments, challenges with telephone appointments, limited parking when attending medical appointments, especially at local hospitals, lack of call backs from NHS 111 following initial contact, inaccuracies contained in digital health records and long waits for ADHD assessments.

New issues this month included: difficulties accessing information about NHS health checks and screening, availability of diagnostic tests in secondary care, lack of understanding by healthcare staff to support the needs of neurodivergent patients and lack of contact or follow up appointment after hospital procedures.

Read our full report below.