News and reports

Who are PALS? Patient Advice and Liaison Services (PALS) are based in hospitals, and offer confidential advice, support and information on health-related matters. They also provide a point of contact for patients, their families and their carers. A detailed explanation of PALS is available on the NHS website.

This Healthwatch in Sussex report assessed people’s views about accessing GP appointments.
A total of 851 people responded to an online survey. Some questions allowed us to see whether people’s views and experiences about remote GP appointments have changed two years since the pandemic began (by comparing some findings from a project undertaken in June 2020).

Each quarter we collate and analyse what we have heard from the public and patients about health and care services.

Our quarterly report provides an overview of the enquiries that we have received via our Information & Signposting service, as well as the reviews that have been left on our Feedback Centre.

What is the Post-COVID Assessment and Support Service (PCASS)?

The Post-COVID Assessment and Support Service (PCASS) provides care for people who have long COVID symptoms which are significantly impacting on their daily life.

The Healthwatch East Sussex Information and Signposting (I&S) Service helps people to access the right health or social care service or organisation for their needs.

Each month we feedback on the themes and issues people have contacted us about. We share this information with you and with health and care providers to help develop and improve the services.

The Healthwatch East Sussex Information and Signposting (I&S) Service helps people to access the right health or social care service or organisation for their needs.

Each month we feedback on the themes and issues people have contacted us about.

We share this information with you and with health and care providers to help develop and improve the services.

From May until July 2022 Healthwatch East Sussex (HWES) volunteers and staff visited nine Memory Moments Cafés, run by Know Dementia across the county.

We listened to people’s experiences of accessing and using health and care services, either as a person experiencing dementia or as a family carer.

The Healthwatch East Sussex Information and Signposting (I&S) Service helps people to access the right health or social care service or organisation for their needs.

Each month we feedback on the themes and issues people have contacted us about.

We share this information with you and with health and care providers to help develop and improve the services.

Over the last two years, dentistry has consistently been in the top three reasons people in East Sussex leave feedback or make an enquiry with Healthwatch East Sussex.

We have looked back on what people have told us in the 24 Feedback Centre reviews and 214 enquiries to our Information & Signposting service on dentistry received between November 2020 and November 2022, as well as our 2021 dentistry survey and drawn out the key themes and issues in a summary report.

Each month we feedback on the themes and issues people have contacted us about.

We share this information with you and with health and care providers to help develop and improve the services.

Our monthly report provides an overview of the enquiries that we have received via our Information & Signposting service, which includes information on the number of enquiries received, as well as the method of contact, main themes, and location of enquiries.

Each month we feedback on the themes and issues people have contacted us about.

We share this information with you and with Health and Care providers to help develop and improve services.

Our monthly report provides an overview of the enquiries that we have received via our Information & Signposting service, which includes information on the number of enquiries received, as well as the method of contact, main themes, and location of enquiries.

Each month we feedback on the themes and issues people have contacted us about.

We share this information with you and with Health and Care providers to help develop and improve services.

Our monthly report provides an overview of the enquiries that we have received via our Information & Signposting service, as well as the reviews that have been left on our Feedback Centre.